Subscription Instructions & FAQ
Subscriptions are currently only available for In Store Pickup.
We've recently upgraded our Subscription service through Manage Comics. Manage Comics is a service we buy to make it possible for you to handle your own subscriptions at your convenience. Then we use it at FOC time, to make sure we order enough of what everyone wants. This page is a work in progress, as we learn more about the system and get questions from customers. Don't be shy, if something doesn't seem right, let us know at info@comiccity.com
FAQ -
I can't get logged in!
We've had a few people who've had issues logging in to the subscription system. Here's a link to a video that can help.
https://youtu.be/NAkpq9Wb4ts?
If all else fails, send me a note at info@comiccity.com and we can send a link to you for account activation. It will go to the email in the system, so if you think that may have changed since your first account creation, be sure to send your current one.
What is FOC and when does it close?
On the item page there's a note that says Final Order Cutoff. That's the date we have to have orders in to the publishers. Comics are printed very close to actual orders, so this may be the last chance to guarantee you get an item. We start compiling our orders the day before FOC (it takes a while). We place the orders at 5PM the day of FOC. In order to accommodate processing time and any unanticipated issues (the day FOC is due is generally a receiving day as well) we recommend having your order entered the day prior to FOC date.
How long are books held?
New comics release every Wednesday. If you're unable to make it in when a title releases through the first weekend, we'll send an invoice on Mon or Tues for you to pay. Once that is paid, we'll hold your books until you come in. If a file isn't paid by the next weekend, we suspend ordering, and put the already received books back on the shelf. Please keep your email address up to date, so the invoice gets through to you. We do not hold off the shelf items, only subscriptions and books preordered prior to FOC.
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